Refund policy
Last updated 19 October 2026
This page says when you can get your money back from StarSync, and how.
Digital products
Digital products are templates and app licences, such as Inbox Workshop Basic: a Google Sheet, its Apps Script code and a setup guide. You do the setup yourself. Basic is not on sale yet.
If it doesn't work as described, tell us within 10 days of purchase. We'll help you get it working. If we can't fix it, you get a full refund.
A change of mind is not refunded once you have received the files, because a template is a copy you keep.
To ask, email [email protected] or reply to your receipt. Digital products will be sold through a payment reseller that handles payment and sales tax. Its name will be on your receipt, and refunds are paid back through it.
If you buy from the EU or the UK, your legal rights as a consumer still apply. This policy never takes away rights you have by law.
Done-for-you services
Inbox Workshop done-for-you setups and custom work are invoiced directly by StarSync:
- The scope is fixed and written down before we start: what we set up, and for which emails.
- Before work starts: full refund.
- After work starts: we refund any part we haven't delivered yet.
- A setup counts as delivered when it runs in your own account on your real emails and we've shown you the result.
- One change round is included after delivery.
To ask for a refund, email [email protected].
Support add-on
Support ($20 per month) is a monthly add-on service. Cancel any time by emailing [email protected]. It keeps running to the end of the month you've already paid for, then stops. You won't be charged again.
Your data
Inbox Workshop setups run in your own Google account, with read-only access to your email. We keep no copies of your mail. If you choose to have Support run it on our own servers instead, it still keeps no mail.
How refunds are paid
We reply within 24 hours. Refunds go back the same way you paid.
Contact
Questions about refunds: [email protected].